CHC33021 Certificate III in Individual Support (Ageing and Disability)

Many intakes every month

This program is suited to new entrants to the industry who require a broad orientation to the industry, as well as existing employees within the Aged Care Sector.

Key information
Course code: CHC33021 Certificate III in Individual Support (previously CHC33015)
  • Online & in-person (Brisbane, Melbourne, Adelaide or Sydney)
  • Course duration 6-12 months
  • Government funding (if eligible)
  • Payment plans available
  • No relevant experience necessary
  • Day or night classes
  • 120 hours work placement included
  • Support to find employment
  • Domestic students only

Course Overview

This qualification reflects the role of individuals in community and residential settings, offering person-centred support to those who may require assistance due to ageing, disability, or other circumstances.

By completing the nationally accredited CHC33021 Certificate III in Individual Support, you’ll be equipped to embark on a meaningful career, whether as a personal carer in a residential care home, community setting, or as a support worker in the disability sector. The course ensures a foundational understanding of the principles behind person-centred care, coupled with a minimum of 120 hours of hands-on industry experience (work placement), managed by Intercare. With Government funding now available for study (subject to eligibility), it’s an opportune time to join this growing sector.

Why Study at Intercare Training?

  • Flexible Study: With Intercare you can tailor your studies to suit you with our online, instructor-support curriculum
  • Expert Trainers: Learn from industry experienced and passionate trainers to support and guide you
  • Work Placement: Intercare has strong ties with leading healthcare facilities, ensuring students have access to top-tier work placements. As a part of this course you will gain 120 hours of real-world experience through work placement with renowned industry experts in the field.
  • Payment Plans: InterCare Training understands that sometimes you need flexibility in your ability to pay for the important things in life and there’s nothing more important than your education. Through our partner Debit Success you can access a range of payment plans to make your education accessible, affordable and flexible

Program Outcomes

At InterCare Training we want to ensure that you have a fun and enjoyable learning experience, it is because of this that we offer a range of flexible training delivery and assessment models to meet each individual’s needs.

Throughout the program, you’ll acquire in-depth knowledge and skills to offer holistic care to those with a disability and/or seniors, supporting their physical, emotional, and social needs. You’ll also learn how to work as a team by collaborating with your peers and other healthcare professionals.

Upon successful completion of the course, students will be equipped to:

  • Develop foundation knowledge and understanding to work effectively with older people
  • Develop skills in the day-to-day, hands-on support and care of clients when working in an aged care facility
  • Carry out activities to maintain personal care and other activities of living for people in an aged care setting
  • Carry out activities related to an individualised plan
  • Work effectively with co-workers and report directly to a supervisor
  • Develop cultural awareness and respectful practices
  • Provide person-centred support, ensuring dignity and respect
  • Collaborate effectively within a diverse healthcare team
  • Understand and address the physical, emotional, and social needs of clients
  • Stay updated with industry best practices and guidelines

On completion of this course, you will be awarded a CHC33021 Certificate III in Individual Support (Ageing and Disability)

Pathways to Further Study

After successfully completing the CHC33021 Certificate III in Individual Support, students have the opportunity to expand their qualifications and skills by pursuing higher-level courses. Here are potential study pathways:

  • CHC43015 Certificate IV in Ageing Support: Dive deeper into the complexities of elderly care, understanding the challenges of supporting older individuals in various settings.
  • CHC43121 Certificate IV in Disability Support: Enhance your skills in supporting individuals with disabilities, tailoring care plans to unique needs and challenges.
  • CHC43415 Certificate IV in Leisure and Health: Learn about the significance of leisure activities in promoting health and well-being, creating programs that enrich lives.
  • Each of these pathways offers more specialised roles, greater responsibilities, and expanded career opportunities. Whether you’re keen on deepening your expertise in a specific sector or broadening your skills, these qualifications pave the way for professional growth.

Why study in the Community Services industry

View transcript

InterCare video transcript: Why Study in the Community Services Industry

G: I went to work in the Service Industry because I care about people.

D: I chose this course as I wanted to help the community.

S: The most that I was hoping to achieve out of being in the Community Services area was certainly to give back to the community.

G: I come from IT background and that’s dealing mainly with machines and it’s getting closer to people.

D: I actually have a background in retail but I wanted to change my career. This was the best time for me to do it as the kids have got an older

S: I was in Sales and Marketing and Customer Service for the last 35 years. And back in January, I was laid off my job.

DN: They’ve got to that situation.  Where, “What am I going to do?”  “I’ve been doing this for 30 years. What am I going to do now?”  All we can do is give them the options, give them me explanations that they made, give them the reassurance.  And then the decision is up to them. But I tell them.  They’ve got to have the passion for the industry.

JS: If I’m going to put my mother or my dad into care. If you are going to look after my parents but you don’t have emotionally, you don’t feel anything.  There’s no point.

DN: If I train you, would I like you looking after somebody I love?  And that’s always a good indication to me.

D: I’m happy now. I can go out and get the career that I’ve always wanted. To help people and help the community. Inter Care makes the transition such a breeze. It’s amazing.

S: For anyone that’s contemplating studying I certainly would say, go for it. You have the best support and the advice that I would give is certainly just give it a go. You won’t be disappointed.

Potential Future Job Roles

This course prepares you to work in job roles such as:

  • Accommodation Support Worker
  • Community Support Worker
  • Assistant in Nursing
  • Home Care Assistant
  • Care Assistant
  • Personal Care Assistant
  • Care Service Employees
  • Personal Care Giver
  • Care Workers
  • Personal Care Worker
  • Residential Care Worker
  • Community Hours Worker
  • Support Worker

Entry Requirements

There are no pre-requisite qualifications for entry into this qualification. InterCare Training have processes in place to promote suitable and appropriate course enrolments including but not limited to: an invitation to a detailed information session, a Language Literacy and Numeracy (LLN) assessment, and a Pre-Training Review to ensure the best suited course aligned to your needs and wants, is identified before enrolment is finalised.

Evidence of the following is required BEFORE work placement (hands-on industry experience) can be undertaken:

  • National Police Check – A national police check will cost around $52.00
  • National Working with Children Check – The cost of obtaining a Working with Children’s Check varies across different states. For detailed information on the fees applicable in your state, please refer to our course fees page. This can be organised via your State based authority responsible for issuing and providing the Working with Children Check Service.
  • NDIS Worker Check
  • Vaccinations – Evidence of some vaccinations is also a requirement including but not limited to influenza (flu) vaccination, and 3 COVID vaccinations prior to the placement component
Current clear Police Check required
This can be organised via the InterCare/NCC Police check Service.
Minimum age requirement
Must be older than 18 years to enrol (note: Police Checks are unable to be requested for individuals aged lower than 16 years)
Resource requirement (BYOD – Bring Your Own Device)
Students will require a computer and internet access as all resources and assessments are online.
80% of graduates report gaining a job in the industry after InterCare Training.

Course Structure

Your CHC33021 Certificate III in Individual Support (Ageing and Disability) will include the below:

  • Total number of units = 15
  • 9 core units
  • 6 elective units
CHCCCS031 – Provide individualised support
CHCCCS038 – Facilitate the empowerment of people receiving support
CHCCCS040 – Support independence and wellbeing
CHCCCS041 – Recognise healthy body systems
CHCCOM005 – Communicate and work in health or community services
CHCDIV001 – Work with diverse people
CHCLEG001 – Work legally and ethically
HLTINF006 – Apply basic principles and practices of infection prevention and control
HLTWHS002 – Follow safe work practices for direct client care
CHCAGE011 – Provide support to people living with dementia
CHCAGE013 – Work effectively in aged care
CHCPAL003 – Deliver care services using a palliative approach
CHCDIS011 – Contribute to ongoing skills development using a strengths-based approach
CHCDIS012 – Support community participation and social inclusion
CHCDIS020 – Work effectively in disability support

See full packaging requirements for CHC33021 Certificate III in Individual Support (Ageing and Disability) (training.gov.au/CHC33021)

Work Placement

Bring your learning to life by applying what you’ve learned in the classroom to real-world settings. Every qualification at Intercare includes a work placement. Our goal is to ensure you’re equipped with practical skills and knowledge that perfectly match industry standards.

Our Work Placement Process:

  1. Student placement will be organised on behalf of the Student by InterCare Training
  2. The Student will be allocated work placement within a 45 minute radius of the course location (public transport is not taken into consideration within this timing)
  3. Student work placement is non-negotiable and must be completed within a 3 week period Monday to Friday. No weekend work is required
  4. We work closely with our industry partners to make student’s work placement as seamless as possible

Students require the following for their work placement

  • Black polo t-shirt or shirt with name badge (supplied by InterCare) – must have a collar
  • Plain black pants or slacks. No denim, cargo pants, leggings or tracksuit pants
  • Black enclosed comfortable footwear. Eg: similar to a school shoe or a nursing shoe – no runners

Current clear Police Check Required
Our industry partners require a clean police check for us to place you for work placement. If you have concerns regarding your police check, please raise this before enrolment so we can advise if this may impact your ability to complete the qualification.

Discover the prerequisites for enrolling in our work placement program.

Pathways to Employment

Courses Stages

1. Theory

We have easy to follow course activities and training. You’ll be supported and learn from teachers who care, are industry experts and we offer real hands-on experience during our courses.
  • Core unit theory and essential knowledge component is delivered in the classroom or via zoom (virtual class)
  • The practical skills will be developed through dedicated lab days and practical simulations under supervision over a specified period of time


  • Demonstration of knowledge through written answers and projects
  • Demonstration of workplace skills and knowledge through practical placement based around workplace activities

2. Work placement

We arrange placement for you
120 hours: 7am to 3pm
Typically 3 week period
  • The practical skills will be developed on the job during the placement component in an Aged Care or Disability Care facility under supervision, over a specified period of time as indicated in your schedule
  • Assessment of practical skills will be assessed during the placement component by an Intercare accessor

3. Support & post-placement review

Our Students have high employment outcomes post training!

InterCare Alumni automatically access the benefits of our InterCare Staffing and Employment services and become priority candidates for roles being recruited for.

Government Funding

Explore the process of obtaining government funding in Australia by understanding the eligibility criteria. Meeting these specified standards could result in a significant subsidy of your course fees through government assistance.

How To Apply

  1. Visit our online portal and fill out the application form
  2. Submit the necessary documents, including academic records and identification
  3. Complete the language, literacy and numeracy (LLN) assessment and the pre-training review (PTR)
  4. You will receive an email confirming all enrolment requirements have been met
  5. And, our friendly staff will give you a call to allocate you to a suitable class, within one business day
This training is delivered with State and Commonwealth funding (if applicable). InterCare Training ensures all training and assessment is delivered in accordance with VET Standards and adheres to the principles of access and equity in order to maximise learning outcomes. For further information and a full set of terms and conditions, please refer to the Privacy Policy and or the Student & Employer Handbook RTO No: 21099