CHC33021 Certificate III in Individual Support (Ageing and Disability)

Rolling intake – Join now!

This program is suited to new entrants to the industry who require a broad orientation to the industry, as well as existing employees within the Aged Care Sector.

Key information
Course code: CHC33021 Certificate III in Individual Support (previously CHC33015)
  • Online & in-person (Brisbane, Melbourne, Adelaide or Sydney)
  • A minimum of 6 months (part-time)
  • Government funding (if eligible)
  • Payment plans available
  • No relevant experience necessary
  • Day or night classes
  • 120 hours work placement included
  • Support to find employment


This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason.

Are you ready to begin a meaningful career and care for others in need? By completing a nationally accredited Certificate III in Individual Support; you gain entry to work in this growing sector as a personal carer at an Aged Care facility or Residential Aged Care Facility. With Government funding now available for study (subject to eligibility); there has never been a better time!


Program objectives

At InterCare Training we want to ensure that you have a fun and enjoyable learning experience, it is because of this that we offer a range of flexible training delivery and assessment models to meet each individual’s needs.

Program Objectives:

  • Develop foundation knowledge and understanding to work effectively with older people.
  • Develop skills in the day-to-day, hands-on support and care of clients when working of an aged care facility
  • Carry out activities to maintain personal care and other activities of living for people in an aged care setting
  • Carry out activities related to an individualised plan
  • Work effectively with co-workers and report directly to a supervisor
  • Develop cultural awareness and respectful practices

Why study in the Community Services industry

View transcript

InterCare video transcript: Why Study in the Community Services Industry

G: I went to work in the Service Industry because I care about people.

D: I chose this course as I wanted to help the community.

S: The most that I was hoping to achieve out of being in the Community Services area was certainly to give back to the community.

G: I come from IT background and that’s dealing mainly with machines and it’s getting closer to people.

D: I actually have a background in retail but I wanted to change my career. This was the best time for me to do it as the kids have got an older

S: I was in Sales and Marketing and Customer Service for the last 35 years. And back in January, I was laid off my job.

DN: They’ve got to that situation.  Where, “What am I going to do?”  “I’ve been doing this for 30 years. What am I going to do now?”  All we can do is give them the options, give them me explanations that they made, give them the reassurance.  And then the decision is up to them. But I tell them.  They’ve got to have the passion for the industry.

JS: If I’m going to put my mother or my dad into care. If you are going to look after my parents but you don’t have emotionally, you don’t feel anything.  There’s no point.

DN: If I train you, would I like you looking after somebody I love?  And that’s always a good indication to me.

D: I’m happy now. I can go out and get the career that I’ve always wanted. To help people and help the community. Inter Care makes the transition such a breeze. It’s amazing.

S: For anyone that’s contemplating studying I certainly would say, go for it. You have the best support and the advice that I would give is certainly just give it a go. You won’t be disappointed.

Potential future job roles

This course prepares you to work in job roles such as:

  • Accommodation Support Worker
  • Community Support Worker
  • Assistant in Nursing
  • Home Care Assistant
  • Care Assistant
  • Personal Care Assistant
  • Care Service Employees
  • Personal Care Giver
  • Care Workers
  • Personal Care Worker
  • Care Workers
  • Personal Care Worker
  • Community Care Worker
  • Residential Care Worker
  • Community Hours Worker
  • Support Worker

Course requirements

There are no pre-requisite qualifications for entry into this qualification, InterCare Training will ensure Pre-Training Review processes are in place to promote suitable and appropriate course enrolments and to protect prospective students prior to enrolling into this training product from being disadvantaged by the inability to meet the AQF level required.

Evidence of the following is required BEFORE placement can be undertaken:

  • A national Police clearance
  • Working with Children Check
  • NDIS Worker Check
  • Vaccinations – including but not limited to the flu vaccine, and 3 COVID vaccinations
Current clear Police Check required
This can be organised via the InterCare/NCC Police check Service.
Minimum age requirement
Must be older than 18 years to enrol (note: Police Checks are unable to be requested for individuals aged lower than 16 years)
80% of graduates report gaining a job in the industry after InterCare Training.

Course units

Your CHC33021 Certificate III in Individual Support (Ageing and Disability) will include the below:

  • Total number of units = 15
  • 9 core units
  • 6 elective units
CHCCCS031 – Provide individualised support
CHCCCS038 – Facilitate the empowerment of people receiving support
CHCCCS040 – Support independence and wellbeing
CHCCCS041 – Recognise healthy body systems
CHCCOM005 – Communicate and work in health or community services
CHCDIV001 – Work with diverse people
CHCLEG001 – Work legally and ethically
HLTINF006 – Apply basic principles and practices of infection prevention and control
HLTWHS002 – Follow safe work practices for direct client care
CHCAGE011 – Provide support to people living with dementia
CHCAGE013 – Work effectively in aged care
CHCPAL003 – Deliver care services using a palliative approach
CHCDIS011 – Contribute to ongoing skills development using a strengths-based approach
CHCDIS012 – Support community participation and social inclusion
CHCDIS020 – Work effectively in disability support

See full packaging requirements for CHC33021 Certificate III in Individual Support (Ageing and Disability) (training.gov.au/CHC33021)

Pathways to employment

Courses Stages

1. Theory

We have easy to follow course activities and training. You’ll be supported and learn from teachers who care, are industry experts and we offer real hands-on experience during our courses.
  • Core unit theory and essential knowledge component is delivered in the classroom or via zoom (virtual class)
  • The practical skills will be developed through dedicated lab days and practical simulations under supervision over a specified period of time


  • Demonstration of knowledge through written answers and projects
  • Demonstration of workplace skills and knowledge through practical placement based around workplace activities

2. Work placement

We arrange placement for you
120 hours: 7am to 3pm
Typically 3 week period
  • The practical skills will be developed on the job during the placement component in an Aged Care or Disability Care facility under supervision, over a specified period of time as indicated in your schedule
  • Assessment of practical skills will be assessed during the placement component

3. Support & post-placement review

Our Students have high employment outcomes post training!

InterCare Alumni automatically access the benefits of our InterCare Staffing and Employment services and become priority candidates for roles being recruited for.

This training is delivered with State and Commonwealth funding (if applicable). InterCare Training ensures all training and assessment is delivered in accordance with VET Standards and adheres to the principles of access and equity in order to maximise learning outcomes. For further information and a full set of terms and conditions, please refer to the Privacy Policy and or the Student & Employer Handbook RTO No: 21099